Refund policy.

We offer a full refund within 30 days of purchase if the report data is materially incorrect or the report never delivered. No questions, no friction.

• The year, make, model, or VIN in the delivered report is wrong
• The title history is missing records that NMVTIS or the equivalent source clearly has
• The report fails to generate after a successful payment
• You were charged twice for the same lookup

• You received an accurate report and changed your mind
• You found another provider for less
• You wanted information that's only included in a tier you didn't buy (for example, you bought Buyer and wanted Auction-tier data)
• The vehicle has no records in any database — that absence is itself the answer

Email help@dino.vin from the email address on the order, with:

• The report reference number (e.g., #PL-2026-XXXXX — it's in your purchase confirmation email)
• A short description of why the refund is justified

We respond within 2 business days. Approved refunds are processed via Stripe and typically appear on your statement within 5-10 business days.

If you file a chargeback before contacting us, we'll provide Stripe with the report you received and any related correspondence. Disputes resolve faster — and refunds usually process faster — when you email us first.

Email: help@dino.vin

See also our Terms of Service and Privacy Policy.